Support and Help Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Reply Warranty

  • Our team of specialists will try their best to answer to your service enquiries in up to 1 hour. If, however, the situation you have come across requires the help of the Admin =Department,= we will address the ticket to the administrator on duty and will submit a note to tell you.

  • Top quality support service
  • Professional Customer Help Service

  • We offer you 24 hours a day tech assistance through a ultra–fast ticket solution included in your Control Panel. You can easily contact us at any time about any of the software packages that come pre–installed on your virtual server, such as the desired OS, the server admin panel and our in–house created Site Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Site Control Panel that is included totally free with your VPS offers you an inbuilt collection of articles. You can find a collection of extensive how to articles and a choice of step by step video courses that present all the standard site control tasks. You can gain access to them by clicking on the Help or Video keys in the top right corner of each Control Panel section.