Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You can find almost all the answers to your questions in the intuitive Help section integrated into our Site Control Panel. It offers an ever–increasing knowledgebase with frequently asked questions and in–depth educational articles prepared by our proficient client support team.

  • Top quality support service

  • Instructional Videos

  • If you prefer to see how an action is completed or how an issue is fixed, instead of just reading about it, have a look at our compilation of educational video tutorials. They address plenty of different issues and will help you swiftly understand how to work with our Site Control Panel.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 client support service and feature a 60–minute support ticket response time guarantee. Our expert support engineers will be online for you 24–7 and will rectify any issue that you may encounter within maximum 60 minutes after the client support ticket submission. In the majority of cases, a reply will be given to you in less than 20 minutes.