Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your assistance requests will be dealt with in no more than 60 minutes after the support ticket or email is received. If your issue needs further assistance from a system administrator, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner and we will leave a comment to notify you that more time will be needed for reaching the optimal solution. Furthermore if you make use of the Optional Managed Services package, any of the tasks included there will be completed whenever you want.

  • Top quality support service

  • A Premium–Quality Client Care Service

  • We’ll be at your disposal 24/7/365 to answer any inquiries that you may have regarding our Site Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated hosting server. If you also require support with server admin procedures, you can check out our Optional Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting procedures, plus troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Site Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the how–to articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.