There are lots of shared hosting providers available, yet the majority of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can get via this channel of communication may vary depending on the provider - a few of them offer dedicated phone support, others offer general and customer support only since some matters are more time-consuming and it is much easier to be resolved via a support ticket, especially if the situation needs to be escalated. However, it is good to know that you can contact your hosting supplier because there're lots of small issues that can be managed efficiently and timely with a call, not mentioning that you will be able to get additional information about the services before you become a client.

Phone Support in Shared Hosting

All our shared hosting packages feature phone support fourteen hrs per day even on public holidays, therefore if you don't have an account yet, you're able to phone us and find out more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so that you will be able to call the number which is nearer to you. In case you are a current customer, we will assist you timely with any kind of general and billing issues as well as with a number of tech issues to save you time and efforts - we are aware of the fact that sometimes it's quicker to talk with a live person so as to get things done promptly. Of course, some matters cannot be resolved on the telephone, so in such a case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need more details for the Linux semi-dedicated hosting that we offer, you'll be able to call some of the three support phone lines that we have worldwide - in the United States of America, the United Kingdom and Australia. By doing this, you are able to check in advance if our solutions will be appropriate for your sites. If you're already our client and you own a semi-dedicated account, you're able to contact us over the phone for fourteen hours every day about any type of billing or general issues. For entirely technical troubles you need to use our ticketing system so as to get in touch with our technical support as someproblems simply require additional time to be taken care of, still we can assist you over the phone with various minor tech problems as well, saving you efforts and time.