If you’ve ever got any queries relating to your web hosting plan or you encounter a problem with your websites, you’ll have to contact the web hosting company’s customer support team. It may not make any difference how quickly they will reply if you have a query of a generic nature, but a problem like a messed up web application update, for instance, may result in your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the website will be out of order. If you offer services or goods online, any downtime will affect your website unfavorably and you may lose current or potential visitors. A lot of web hosting providers, primarily resellers, answer trouble tickets and e-mails within 24 hours, but in the digital world that is far too long, since clients will scarcely ever return to a site that’s not functioning correctly over a prolonged span of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours on end, or even one whole day, to receive a reply to a helpdesk ticket or an e-mail. No matter when you get in touch with us, we will get back to you within no more than 60 minutes with any technical or sales enquiries you might have. In fact, our real reaction time rarely surpasses 20-30 minutes. As we are available around the clock, you will always receive support in a timely manner and we understand precisely how essential this is in the e-world. Shortly after you contact us, we will reply to your inquiries. If you run into any technical difficulty, we will tackle it instead of you, or we will give you all the required information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you will get a response within maximum 60 minutes. You can get in touch with us at all times with regard to general, billing or technical matters and since we are working day and night, you’ll always get assistance without delay. Based on the particular question or issue, we will give you more details, resolve the predicament if it’s been caused by something within our reach or tell you how to proceed if you have to adjust a given setting for an Internet application that we don’t have access to. You can forget about waiting for a whole day for every single answer. As it is, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.