If your web hosting supplier supplies live chat support, you will be able to speak to a representative in real-time and find out useful info or get a problem resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet connection, which means that you won't pay any fees when you're in a different state or country. Furthermore, it is much simpler to copy and paste data such as domain names, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The live chat is also a considerably faster solution to contact your hosting supplier's support crew as compared to using a ticketing system. What's more, if some situation needs more time to be dealt with, you are able to do something else while you wait for assistance on the live chat, so that you won't lose time - something that's impossible in case you are on the telephone.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we offer live chat support too. You'll be able to get in touch with us every day, including weekends and holidays, and we will give you more details about the Linux shared hosting that we offer if you are not among our customers yet, or about general and billing questions when you already have a user profile. Although for entirely technical matters you'll need to open a trouble ticket to our tech assistance team, since such matters require more time to be taken care of, you may still contact us on our live chat for some tech info. For instance, we will assist you to set up an email address in your email client or troubleshoot a number of problems, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all our prospective and active clients. If you are looking for a new web hosting account, you will be able to chat in real time to one of our agents and get more details about our Linux semi-dedicated hosting so as to pick the optimal plan for your websites. In the event that you already have an account with us, we'll be able to assist you timely with general, billing and 1st level techissues. Even though sometimes you will have to open a support ticket because there are things that can't be resolved on the live chat, we will assist you with various common jobs, such as setting up an e-mail account in an e-mail client or forwarding one domain to another. Thus, you'll enjoy prompt support and you will save time and effort.