A ticketing system is the most widespread means of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the most effective way to deal with an issue that takes a certain period of time to examine or that needs to be forwarded to an administrator. Thus, all replies supplied by either party will be stored in the very same place in the event that someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts to perform a specific operation or to contact the hosting company’s client service staff. In case you’d like to manage a number of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Besides, it may take a substantial amount of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your website files or modifying various account settings. The ticketing system is being closely monitored 24/7 by our client care team and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to get support. In stark contrast to certain companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info with regards to any technical or billing issue. You can also read a selection of educational articles, which will help you tackle the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with the belief that you should be able to manage everything associated with your account from a single location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or confront a predicament, you can touch base with our customer support staff straight away without needing to sign into a completely different system. You can browse your files or check different settings in your account while you open a new ticket or read the answer to an older one. In case you have a lot of tickets and you would like to track down a given one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer in less than 60 minutes regardless of the nature of your question or problem.