The support that you'll get from your shared hosting supplier is very important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical problem with an existing account. Prompt and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is generally a sign that you are ordering from a real website hosting supplier not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them right away, it is likely that you'll wait for a few days so as to get a reply to any query, which means that your websites may remain offline for ages. In contrast, a provider which provides different ways of communication and has a tech support crew that is available all the time will assist you to right away and help you minimize or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 billing, customer and technical support for all our Linux shared hosting. Even if you are not our customer yet and you have questions, we will give you a hand right away and provide the needed info, in order to give you the choice to make an informed decision when you obtain your new hosting account. We are available at any time, including weekends and holidays, and we provide you with multiple means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we have a couple of telephone numbers internationally, so you can call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get assistance for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we offer come with 24/7 customer and tech support, which means that whatever the problem you experience, you're able to get in touch with us and we'll give you a hand without delay. Our guaranteed answer time for each email or trouble ticket that you open via your Hepsia web hosting Control Panel is 1 hour; usually the reply time rarely exceeds 20 min. We also have phone support with a couple of local numbers around the globe plus a live chat, so that you will be able to get in touch with us and get additional information about our services even if you do not have an account yet. We are able to assist you with any question or a problem you may have - payment methods, package features, email setup, website hosting account settings, and so on. If you use our services, you won't ever encounter a situation where you have to wait for a day or two to get an issue resolved like you'll need to do with lots of other suppliers.

24/7 Customer Support in VPS Web Hosting

If you buy a virtual private server through us, you'll be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the United States of America, the UK and Australia as well as a live chat service. When you are an active customer and you're looking for help with some technical issue which requires additional time to analyze or resolve, you can open a ticket from your billing account or you will be able to send an e-mail message and we'll take care of the problem and send you a reply within one hour. The response time is guaranteed 24/7, which includes weekends and holidays, however for many issues it takes less than 30 mins to receive assistance. The support service covers the VPS plus all pre-installed software it comes with, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server through our company, you'll be able to get in touch with us at any time using various channels and the max time that you'll need to wait for an answer is up to 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To contact us about a technical matter, you are able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you would like to know more about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. When you'd like to receive support for third-party software that you cannot deploy or run efficiently, you're able to add the Managed Services upgrade to your current plan and our system administrators will assist you.